2-1-1 Texas Frequently Asked Questions
When is 2-1-1 Texas available?
Is 2-1-1 Texas a crisis hotline?
Will 2-1-1 Texas provide financial assistance?
How can I get more information?
What is 2-1-1 Texas?
2-1-1 is a free, easy-to-use phone number that connects callers with health and human service providers. It is available statewide, 24 hours a day, 7 days a week and is multilingual.
2-1-1 Texas is also the state disaster-information line and can connect callers to disaster-relief resources.
People in need benefit by calling 2-1-1 for a seamless system that gives one-call access to healthcare and basic needs information and referrals.
How does 2-1-1
Texas work?
2-1-1 Texas has 25 call centers statewide and provides 24/7 access to information and referral services. In Austin, 2-1-1 Texas is a public/private partnership led by United Way Capital Area and the Texas Health and Human Services Commission.
The 2-1-1 Texas office at United Way Capital Area serves the following counties: Bastrop, Blanco, Burnet, Caldwell, Fayette, Hays, Lee, Llano, Travis and Williamson.
The mission of 2-1-1 Texas is to help meet the needs of the community by providing information, education, and connection to services.
Who is eligible
to call?
2-1-1 Texas is for anyone who needs help and doesn't know where to turn. Although resources vary by community, 2-1-1 Texas connects callers with a wide range of community resources by zip code and county. Case managers, church leaders, employers, teachers, or other agencies calling on someone's behalf are also welcome to call.
When is 2-1-1
available?
2-1-1 Texas is accessible 24 hours a day, seven days a week. You can also access the 2-1-1 Texas online database anytime.
Is 2-1-1 Texas
a crisis hotline?
2-1-1 Texas is not a crisis line. Individuals in immediate crisis should call 911. Individuals in Travis county looking to speak to a trained counselor should call Austin Travis County Integral Care at 512-472-4357, ext. 1. Individuals living in counties outside Travis may call 2-1-1 Texas to obtain the phone numbers for their local mental health crisis centers.
Will 2-1-1 Texas
provide financial assistance?
2-1-1 Texas is a telephone information and referral line. We don't provide financial assistance; however, we can direct you to agencies in the community that may be able to provide assistance.
What types of
calls does 2-1-1 Texas receive?
2-1-1 Texas receives calls regarding health services, basic needs requests (food, clothing, housing, rent/utility payment assistance), government resources, education, employment, counseling, childcare facilities, and more.
For further details on caller needs and trends in South Central Texas, go to the Community Reports page.
How can I get
more information?
If you would like additional information about 2-1-1 Texas, send an
e-mail to: 211Texas@unitedwaycapitalarea.org.
You may also
access information from the statewide 2-1-1 Texas Web site www.211texas.org
or the national 2-1-1 web site www.211.org.
Has 2-1-1 helped you?
Has 2-1-1 helped you or someone you know? Maybe you used 2-1-1 during tax season, or called to learn more about the AISD Summer Lunch Program.
We'd like to hear about it.
Send an email to: web@unitedwaycapitalarea.org
Your personal information will be kept confidential.
About 2-1-1
2-1-1 Texas is a private/public collaboration of United Way Capital Area and the Texas Health and Human Services Commission.